The Difficult Conversation Toolkit™

The Difficult Conversation Toolkit™
 
Have the conversation. Make the next move.
 
Before you decide someone is not following through, look at the agreement.
Was the result clear?
Did they have the time, information and authority to deliver
What happened between the expectation and the outcome?
 
The Difficult Conversation Toolkit™ helps managers and team leaders prepare for challenging workplace conversations with greater clarity and confidence.
 
Created by Meri Stockwell, this practical ten-page leadership toolkit helps you identify the issue, choose an opening that sounds like you and leave with an agreement people can act on.
 
Use it when a deadline is missed again, someone becomes defensive, colleagues are in conflict, delegation breaks down or competing priorities need to be addressed.
 
Inside the toolkit:
• A practical guide to identifying clarity, capacity, capability and dependency issues.
• A reusable conversation preparation worksheet.
• Workplace scripts and response options for common leadership situations.
• Guidance for delegation, accountability and speaking up about competing priorities.
• Rehearsal and repair prompts for conversations you want to handle differently.
• An agreement recap and seven-day practice plan.
 
You will work toward a clear next commitment: what happens next, who owns it, when it is due and what support is needed.
 
For managers, middle managers, supervisors and team leaders.
 
Format: Ten-page printable PDF digital download. Coaching and assessments are separate.
 
Created by Meri Stockwell | Meritas Advisory Group, LLC